#HousingDay – why it’s really important

I’ve worked in housing for over 20 years. I’ve worked with council tenants, housing association tenants, leaseholders, shared owners and owner occupiers and I can definitely say that housing tenure does not define anyone’s personality. So why, in programmes like Benefits Street, do they portray social housing tenants as scroungers, cheats and nuisance neighbours? Even…

Gay or straight – out and proud!

We’re a friendly bunch at Wolverhampton Homes. That was the first thing that struck me when I started work there two years ago and that’s one of the reasons that makes it a great place to work. Not only are we friendly – we want to show that we’re “gay-friendly” which is why we’re a…

Web Wizard, Adam, working his magic

Wands, Muggles and Wizards… how Housing met Hogwarts

Channel shift? Digital by default? That’s gobbledygook to most people. So how do you encourage customers to get online and do it online? You call in the Web Wizards. At Wolverhampton Homes we don’t have digital inclusion officers or digital champions – we have Web Wizards whose one simple catchphrase is “You can’t break the…

What Price Customer Service?

A few weeks ago I was having a family holiday and came across one of the worst examples of putting profits over customer service that I have seen in a long time. It made me think about how the desire for profits can backfire and cause a loss of business. Here’s the story; Parking the…

Willenhall at 4am

4am Project Take Two

Almost six months ago I ventured out into the rain for my first 4am Project. I was ill-prepared and the weather was foul but I was hooked. This time round I invested in a new tripod and lens hood, found out how to adjust the ISO setting on my camera and I was ready. You may…

By Pininfrna (Own work) [CC-BY-SA-3.0 (http://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons

Facebook Privacy 101

I’m a Facebook geek, I don’t mind admitting it, but it can get me into trouble. When I see my friends commit a Facebook faux pas, I feel that I should step in and give advice, but I’m never sure if they think I’m being helpful or think I’m the Facebook Police. So I thought I’d…